Customer Support
We're Here to Help
At Herb Time Plus, we want your experience to be simple, enjoyable, and supportive. If you have questions about your order, our herbal products, or how to get started, we’re happy to assist you. Below you'll find answers to common questions and ways to contact us if you need additional support.
Contact for Support
If you need assistance, please reach out using the contact form below or email us directly.
Email: windy@herbtimeplus.com
We typically respond within 1–2 business days.
Order Questions
If you have a question about an order, please include:
• Your order number
• Your name
• A brief description of the issue
This helps us assist you as quickly as possible.
Herbal Product Questions
We understand that choosing herbs can sometimes feel overwhelming. If you have questions about our products or which options may be most helpful for you, you may also consider scheduling a herbal wellness consultation.
Shipping & Delivery
Orders are typically processed within 2–4 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Once your order ships, you will receive a confirmation email with tracking information.
Returns & Concerns
Because herbal products are consumable and personal care items, our general policy is all sales are final. If your order arrives damaged or there is a legitimate issue with your shipment, please contact us within 7 days of delivery and we will do our best to make it right.
Still Need Help?
If you can't find the answer you're looking for, please reach out through our contact form. We appreciate your support of small, handcrafted herbal products and look forward to helping you on your wellness journey.